Refund policy

Return and Refund Policy

30-day money-back guarantee. If the book isn't the gift you hoped it would be, we will refund you in full. No questions, and no restocking fees.

Your 30 days start when it arrives

The 30-day window begins the day your order is delivered, not the day you place it. If your delivery runs late, your guarantee does not start until the book is in your hands.

How to request a refund

Email support@ambertonbook.com with your order number and we will take care of it. A real person reads every message, and we aim to reply within one business day.

In most cases we will not ask you to ship the book back. If a return is needed, we will email you instructions first, so please do not send anything back before you hear from us.

When you get your money

Once your refund is approved it goes back to the original payment method. Most banks post it within 5 to 10 business days.

Damaged or wrong item

If your order arrives damaged, or it is not what you ordered, email a photo to support@ambertonbook.com and we will replace it or refund it in full, whichever you prefer. This is not limited to the 30-day window.

Cancelling an order

You can cancel for a full refund any time before your order ships. Email us as soon as you can and we will stop it if it has not already left the warehouse.

Questions

Amberton, support@ambertonbook.com